Your questions answered

Common questions

To search for properties, simply visit our homepage and use the search bar. You can filter results based on location, type, and other preferences to find the perfect living space for you.

Once you’ve found a property you’re interested in, click on it to view more details. Follow the instructions to initiate the booking process. If you have specific questions or need assistance, feel free to reach out to our customer support team.

Each property listing includes detailed information such as photos, floor plans, amenities, and rental terms. If you need additional details, you can contact the property manager or our support team.

Yes, many properties allow viewings before making a final decision. Contact the property manager or use the provided contact form to schedule a viewing.

Click on the “Sign Up” button at the top right corner of the homepage. Follow the prompts to create your account. Having an account allows you to save favorites, track your inquiries, and receive updates.

Payment methods vary by property. Most commonly, we accept major credit/debit cards and bank transfers. The accepted payment methods will be displayed during the booking process.

Yes, we take the security of your personal information seriously. Our website uses encryption and follows industry best practices to ensure your data is protected. For more details, please refer to our Privacy Policy.

Cancellation policies vary by property. Check the specific property’s terms and conditions for information on cancellations. You can also contact our support team for assistance.

The inclusion of utilities depends on the property. Check the property listing or contact the property manager for information on what is included in the rental cost.

  • You can reach our customer support team by emailing support@themaison.co.uk or by filling out the contact form on the “Contact Us” page. We aim to respond promptly to assist with any inquiries.

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